Privacy Policy

At Flowcraft, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website (https://flowcraft.au) and its services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collection

a. Personal Information:

When you create an account on our website, we may collect certain personal information such as your name, email address, and any other details you provide during the registration process. This information is necessary for account creation and user identification.

b. Usage Data:

We collect non-personal information, including but not limited to your IP address, browser type, device information, and pages visited. This data helps us analyze user behavior, improve our website's functionality, and enhance user experience.

2. How We Use Your Information:

a. Account Management:

We use your personal information to manage your account, provide access to our services, and communicate with you regarding your account status and updates.

b. Improve User Experience:

The non-personal data we gather is used to analyze user patterns and preferences, allowing us to optimize our website and tailor content to better suit your needs.

c. Provide Customer Support:

We may use your information to respond to your inquiries, provide technical support, and assist you with any issues you may encounter while using our website.

d. Marketing Communications:

With your explicit consent, we may send you marketing communications about our products, services, promotions, and relevant updates. You can opt-out of these communications at any time.

3. Sharing Your Information:

a. Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in delivering our services and improving website functionality. These providers are bound by confidentiality agreements and are not authorized to use your information for any other purpose.

b. Legal Requirements:

We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas or court orders.

4. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no online platform can guarantee complete security, and you should take precautionary measures to protect your information.

5. Cookies and Tracking:

We use cookies and similar tracking technologies to enhance your browsing experience, track website usage, and collect analytics data. By using our website, you consent to our use of cookies as described in our Cookie Policy.

Here are some trusted partners that might use cookies to improve your experience:

- Stripe (Payments)
- Google Analytics (UX Improvements)
- Memberstack (Membership Support)

6. Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected data from a child, please contact us immediately, and we will take appropriate steps to remove the information from our records.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most recent version will always be available on our website.

Contact us:

Email: support(at)flowcraft.au